Refund policy
Last updated: 24 July 2026
Returns
We accept return requests within 7 calendar days after delivery.
To qualify for a voluntary return, the product must be unused, unopened and in its original condition. All factory seals, shrink wrap, labels and original packaging must remain intact. Proof of purchase is required.
To request a return, email riporkeeptcg@gmail.com with your order number and reason for the return. Do not send an item back before receiving approval and return instructions. Unapproved returns will not be accepted.
Customers are responsible for return-delivery costs for voluntary returns. Original delivery fees are non-refundable unless the product was incorrect, damaged, defective or materially different from its description.
Damaged, defective, incomplete or incorrect orders
Please inspect your order when it arrives. If an item is damaged during delivery, defective, incomplete, incorrect or materially different from its description, contact us as soon as reasonably possible at riporkeeptcg@gmail.com.
Include your order number and clear photographs of the product, shipping box, packaging and shipping label. Please keep all packaging while we review the issue.
Where required under applicable UAE law, we will provide an appropriate remedy, which may include replacement, return or refund.
Trading-card product restrictions
The following products cannot be returned after they have been opened or unsealed:
- Booster boxes, booster packs and booster bundles
- Products with removed, broken, altered or damaged factory seals or shrink wrap
- Trading cards or other contents removed from sealed packaging
- Gift cards
Trading-card contents are randomly packed. Specific cards, rarities, artwork, condition grades, pull rates or market values are not guaranteed unless expressly stated on the product page. Dissatisfaction with pulls, card value or normal manufacturer variations that do not make the product defective is not grounds for a return or refund.
These restrictions do not remove any rights or remedies that cannot legally be excluded under applicable UAE consumer-protection laws.
Order cancellations
You may request cancellation before an order has been dispatched. Once an order has been dispatched, it must follow the return process above.
Exchanges
If an exchange is approved, we may ask you to return the original item and place a separate order for the replacement. If we sent an incorrect or defective product, we will provide an appropriate solution.
Refunds
We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to display the refund. If 15 business days have passed since we approved your refund, contact riporkeeptcg@gmail.com.
Nothing in this policy limits the customer’s rights under applicable UAE law.